Shipping Information

• * Cold-Packed Products

  All orders, including medications requiring temperature-controlled packaging and specialized handling, must be express shipped and cold-packed in medical-grade insulated package systems to ensure the integrity of your order.

• ** Contiguous States

  Flat shipping rate applies to shipping in the contiguous U.S. only. Additional shipping charges may apply to orders sent to Hawaii, Alaska, Puerto Rico, and other locations.

Further Information

Shipping FAQs

• Is Canadian Insulin still shipping during the Canada Post strike?

   Yes. We’ve partnered with a new shipping carrier to avoid delays and keep your orders on schedule, even if Canada Post services are affected.

• Are there additional shipping fees?

   To maintain dependable service, some surcharges may apply starting May 21:

  • Cold orders under 3 units: $50 surcharge
    
  • Dry orders under $300: $35 surcharge
    

  These fees help cover the increased cost of our upgraded shipping service.

• How can I avoid shipping surcharges?

   You can avoid these fees by:

  • Ordering 3 or more cold items
    
  • Spending $300 or more on dry products
    
  • Choosing our UK or Philippines shipping options, which do not incur any surcharges

• Will my order still arrive quickly?

   Yes. The new shipping method is designed to be fast, secure, and unaffected by the Canada Post situation. We remain committed to reliable, on-time delivery.

• Why is Canadian Insulin making these changes?

  We’re committed to your uninterrupted access to essential medication. These updates allow us to continue delivering the service you count on—without delays or disruption—while offering international options that provide even more value.

• When will my order arrive?

  Once we successfully verify your prescription, we are committed to delivering your order within the estimated delivery times for all shipping method.

  However, the following situations may cause delays in delivery:

  • Your order form was incomplete.
  • You did not support your order with a valid prescription that is signed by a registered doctor.
  • Your doctor/ clinic was not available to verify your prescription.
  • Your order form was illegible.
  • Your credit card information was invalid.
  • Your card company denied the transaction made in a foreign country.
  • You made the payment with a certified check or US money order.
  • Unforeseen circumstances like poor weather conditions, holiday seasons, political unrests may cause delays.
  • Please note that U.S. Customs and the FDA may inspect and detain your shipment, which can cause delays of up to 30 days. While we will assist you to the best of our ability, we cannot be held responsible for any resulting delays.

• How can you avoid delays?

  Complete your order forms with correct information. If you choose to send your forms by mail, ensure you have signed the form.

  Make sure your prescription is signed by your doctor.

  Please ensure that any international blocks on your credit card account are removed prior to placing your order. We recommend that you contact your credit card company in advance to make the necessary arrangements.

  Avoid paying by certified check, or US money order, it will take longer to process.

  Place your order in advance during holiday seasons, or when they forecast challenging weather conditions.

• How I track my order?

  After you place an order, we will send you a tracking number, and the website link via email, so you can track your order status from time to time. If you do not receive an email with these shipping details in the next 6 business days, please call us at 1-844-560-7790 or email us at service@canadianinsulin.com.

• What happens if something goes wrong with my order?

  If you have not received your package within 28 days of receiving your tracking number, please contact us at service@canadianinsulin.com or call us at 1-844-560-7790. We will be happy to re-ship your order at our expense. In the unlikely event that both orders arrive, please consider it a complimentary gift from us.

   

• How can you reach us If there is an error or problem with your order?

  Our customer representatives are committed to helping you every time you experience a problem. You can contact us via

  Email: service@canadianinsulin.com
  Toll Free Number: 1-844-560-7790
  Fax: 1-866-951-0118
  Or the chat button at the bottom right corner of the screen

• What if I need to cancel an order?

  You may cancel an order without any charges or penalties until 11:59 PM CST on the day of purchase. If you cancel the order after this time, please email us at service@canadianinsulin.com or call us at 1-844-560-7790.