Note: All orders including medications requiring temperature controlled packaging and specialized handling must be express shipped and cold-packed in medical grade insulated package systems to ensure the integrity of your order.
Flat Rate Shipping
We offer Flat Rate Shipping to all contiguous US states for Canadian Insulin customers. You’ll pay $15 for dry products and $35 for cold products. However, shipping to destinations such as Hawaii, Alaska, and Puerto Rico may need additional charges. We want to assure you that our team works closely with licensed pharmacies in Canada to provide the highest level of quality and service. Even with the flat shipping rates included in your order, you’ll still enjoy substantial savings on your prescription.
Reliable Thermal Shipping Containers
We take great care to ensure that all orders requiring cold shipping are packed in medical-grade, refrigerated gel pack containers to maintain the highest quality of your products. However, please be advised that unforeseen conditions such as weather, climate, and political issues may cause some delays in delivery. Nevertheless, all insulin can survive for up to 30 days at room temperature, so you can rest assured that your order will arrive in good condition.
Most Express shipments take 3 to 5 business days to arrive after your order has been verified, processed and shipped. Estimated shipping times for all other shipping services are indicated in the table above.
When will my order arrive?
Once we successfully verify your prescription, we are committed to delivering your order within the estimated delivery times for all shipping method.
However, the following situations may cause delays in delivery:
How Can You Avoid Delays?
How Can You Track Your Order?
After you place an order, we will send you a tracking number, and the website link via email, so you can track your order status from time to time. If you do not receive an email with these shipping details in the next 6 business days, please call us at 1-844-560-7790 or email us at [email protected].
What happens if something goes wrong with my order?
If you have not received your package within 28 days of receiving your tracking number, please contact us at [email protected] or call us at 1-844-560-7790. We will be happy to re-ship your order at our expense. In the unlikely event that both orders arrive, please consider it a complimentary gift from us.
How Can You Reach us If there is an Error or problem with your order?
Our customer representatives are committed to helping you every time you experience a problem. You can contact us via
Email: [email protected]
Toll Free Number: 1-844-560-7790
Or the chat button at the bottom right corner of the screen
What if I need to cancel an order?
You may cancel an order without any charges or penalties until 11:59 PM CST on the day of purchase. If you cancel the order after this time, please email us at [email protected] or call us at 1-844-560-7790.